Deliver a Delightful Customer Experience with Pervasive Insights

Description

Organizations of all sizes are leveraging data and analytics to drive customer experience and better compete. However, according to Forrester Research, despite all the tools available, “84% of the companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.”

One of the biggest challenges with improving customer experience is the lack of comprehensive, actionable customer insight that can be easily accessible to front-line business users. This is where GoodData can help. Our industry-proven Enterprise Insights Platform is designed to consolidate siloed customer data together, create relevant customer insights, quickly and securely scale these insights to these business users right at their point of work. Armed with these insights, customer-facing employees in various business functions will be able to deliver seamless, consistent and personalized experience across all channels and touchpoints, online or offline, all the time.

Watch this video to see a demo of the key capabilities of GoodData Enterprise Insights Platform, and see how we can help you enhance customer experience with pervasive insights for all users by:

• Quickly integrating siloed customer data together for a holistic customer view
• Integrating comprehensive, timely, contextual customer insights, as well as machine-learning powered next-best-action recommendations into your business users’ daily workflow
• Automatically distributing relevant customer insights to the front-line employees in different business functions at a massive scale
• Reducing your analytics management burden with white glove services, enterprise-grade security, and governance