Tech firms first to track daily Covid-19 impact on consumer expenditure online by region and sector

New Covid-19 Commerce Insights project from Emarsys and GoodData analyses a billion engagements and 400 million transactions showing for the first time the impact of coronavirus on global and regional consumer spending by sector

London UK, 31 March 2020 — A new Covid-19 Commerce Insight (ccinsight) project today launches showing for the first time how Covid-19 is affecting consumer expenditure online at both a global and regional level in multiple industry sectors on a daily basis.

The tool, which helps assess the impact of Covid-19 on consumer confidence, draws on activity from more than a billion engagements and 400 million transactions in 120 countries, providing a global and regional picture of ecommerce activity and trends — a key indicator of overall economic conditions in these unprecedented times.

Key insights from the new platform include how the pandemic is affecting the number of online consumer transactions, order numbers, the average order value, types of items purchased and more — in any industry and region in the world — in context of the extraordinary measures taken by governments globally. Moreover, the platform acts as a crowdsourcing community hub for business owners, economists, academics and policy makers to publish their own advice and insights to help others.

ccinsight is currently powered by anonymous data and technology from the leading customer engagement platform Emarsys and leading data analytics provider GoodData. Going forward, however, the team behind ccinsight is also calling for other data-driven businesses to pool resources and supply their own anonymous consumer data to help improve the platform’s predictive power.

Hagai Hartman, founder and chief innovation officer at Emarsys said: “This pandemic is having an unprecedented effect on the global economy and consumer spending. And in the absence of hard data about consumer spending and confidence associated fear and uncertainty is self-perpetuating. We’ve launched ccinsight with the goal of putting up-to-date consumer data in the hands of business owners, economists and policy makers to help them by giving them the actionable insight they need to navigate this economic crisis.”

Roman Stanek, CEO at GoodData, which powers 50% of the Fortune 500 analytics, said: "This crisis underscores the need for data analytics on a daily basis. Now more than ever, global and local communities, businesses and governments need all available information to help us all make informed choices.”

Hartman also added: “It’s for this reason that we’re also calling upon any businesses that could help shine a light on the impact of coronavirus and inform future predictions for ecommerce. If you’re a data-driven business who is open to collaboration, please do get in touch to help improve and expand the ccinsight project.”

So far, many Covid-19 trackers only focus on the medical side of the pandemic. There have been few publicly available data sources analyzing consumer spending and how it’s affecting global markets — leaving economists, policy makers, businesses and consumers to make decisions in the dark.

ccinsight, fills the market need to understand consumer buying behavior — one of the leading indicators of economic health.

To find out more about ccinsight, or to work directly with the project, visit https://ccinsight.org/

About ccinsight
Covid-19 Commerce Insight (ccinsight) is a first-of-its-kind project, developed to track how the Covid-19 pandemic is affecting consumer expenditure online in different industries at both a global and regional level. Initiated by leading customer engagement platform, Emarsys and incorporating visualizations from GoodData, the platform draws on over a billion engagements and 400 million transactions across 120 countries. Emarsys created this platform to help guide customers, partners, and the business community during the crisis, providing a global and regional picture of pure ecommerce and online retail activities, performance and trends.

Methodology
Covid-19 Commerce Insight (ccinsight.org) is an online commerce tracker commissioned and created by omnichannel customer engagement platform Emarsys, which incorporates data visualizations from GoodData, a proud partner of Emarsys.

Emarsys provides technology solutions to more than 2,500 brands globally and the ccinsight platform provides an anonymized, daily view of more than 1 billion engagements and 400 million transactions in more than 100 countries — including major global markets such as the US and Canada, UK, Germany, Australia, Hong Kong and Greater China. To find out more, please read our full methodology at ccinsight.org

About Emarsys
Emarsys empowers digital marketing leaders and business owners with the only omnichannel customer engagement platform built to accelerate business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies — crowdsourced from leading brands across your industry — our platform enables you to accelerate time to value, deliver superior one-on-one experiences and produce measurable results… fast.

This industry-specific, outcome-driven approach combined with our customer-centric personalization, actionable AI and a fully integrated customer data platform (CDP) — make Emarsys the platform of choice for more than 2,500 companies around the world. Join thousands of leading brands who trust Emarsys to deliver the predictable, profitable outcomes that their businesses demand and the highly personalized omnichannel experiences that their customers deserve.